Support

Answers, permissions, and how to reach us.

Most questions people have about Gray are really questions about privacy. Start there if you're unsure.

If you're in immediate danger Gray is a self-help companion, not emergency care. If you are in immediate danger or considering suicide, please contact emergency services now — in Saudi Arabia call 911 (unified emergency) or 997 (Saudi Red Crescent ambulance), or your local equivalent wherever you are. Gray's own SOS screen keeps these numbers, plus your trusted contact, always visible.

FAQ

Frequently asked questions

What is Gray, exactly?▾

Gray is a DBT (Dialectical Behavior Therapy) companion app, built for the space between "everything is fine" and "everything is a crisis." It gives you grounding tools, a place to put big feelings before you act on them, and a library of DBT skills — all on your phone, all offline.

Is Gray a replacement for therapy?▾

No. Gray is a self-help companion that puts DBT skills in your pocket between sessions — it isn't a therapist, a diagnostic tool, or a crisis service. If you're working with a clinician, the Diary export is built to bring to that conversation, not replace it.

Where is my data stored?▾

Only on your device, using Apple's SwiftData framework. There is no account, no server, and no network code anywhere in the app — nothing to sync, nothing to leak. See the full Privacy Policy for details.

What languages does Gray support?▾

English and Arabic, both fully supported — including automatic right-to-left layout and, in Arabic, wording that adapts to how you'd like to be addressed. Switch languages any time in Settings.

How do I lock the app or change my passcode?▾

Open Settings → Safety. You can set an app-specific passcode and choose whether Face ID / Touch ID can be used as a shortcut for it. Gray re-locks itself every time it leaves the foreground.

How do I delete everything?▾

Settings → Your data → Delete Everything. This clears every check-in, message, diary entry, and personalization setting — completely and immediately, since it never left your device in the first place.

Can I bring my data to a therapy session?▾

Yes — the Diary screen can export a 7-day PDF, and Settings can export your full history, both formatted to hand to a clinician.

I found a bug or have feedback.▾

We'd genuinely like to hear it — reach us at contact@lsquared.sa.

Permissions

Exactly what Gray asks for, and why

Before iOS ever shows you a system prompt, Gray shows its own plain-language explanation first, styled like the rest of the app. Here's every permission it can possibly ask for — nothing else exists.

🔓

Unlock Gray to open your private space.

Face ID keeps your entries locked from anyone else who picks up your phone.

Face ID / Touch ID
Asked once, the first time you turn on App Lock in Settings → Safety. Purely optional — a passcode you choose works on its own.
🎙️

Your voice stays yours.

Gray uses the microphone for one thing only: recording Time Capsules from calm-you to future-you. They're stored on this device and never leave it.

Microphone
Asked the first time you record a voice Time Capsule. Gray shows this explanation before iOS does — you can back out with "Not now" and nothing is recorded.
👤

Pick one trusted contact.

Choosing a quick-dial contact for SOS uses Apple's own contact picker — the same one Messages and Mail use.

Contacts — no permission requested
Gray never asks for access to your address book. It opens Apple's system contact picker, which runs outside the app and hands back only the single contact you tap — nothing else is ever visible to Gray.
🖼️

Add a photo to Evidence Vault.

Photos are attached through Apple's Photos picker — the same privacy-preserving picker used across iOS.

Photo Library — no permission requested
Gray never asks for access to your full photo library. The picker hands back only the exact photo you select and choose to save — Gray can't browse or see the rest.
Notifications — not used Gray does not currently send notifications of any kind, so it never asks for that permission either. If that changes in a future version, this page — and the app itself, with its own themed explanation first — will say exactly why before anything is requested.

Still need help?

Write to us directly

Bugs, feedback, press, or anything else about Gray — one inbox, read by the people who built it.

contact@lsquared.sa